My heading might appear to be a strange statement to make considering I run an IT company. But I stand by it. Let me explain: Many small businesses I come across are initially hesitant to meet with me or my staff. “But we already have an IT guy”, they declare. And indeed they do; It’s the owner’s son-in-law, or the guy from the computer shop across the road, or an employee’s brother who is studying IT at university, or the guy they called once from the yellow-pages.

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