Everyone has the right to privacy and most are willing to go to great lengths to keep their information private. When it comes to the Internet however, many of us seem to be freer with our private details. Companies have been taking advantage of this and have been using the Internet to research applicants who apply for jobs. A few companies have gone a step too far, much to the indignation of job seekers.

News agencies have been carrying stories about companies that have been asking job applicants for their Facebook logins and passwords before or during an interview. This is a slightly unsettling trend when observed from the job interviewee viewpoint.

It’s become a common practice of employers to look at the social profiles of potential employees to get to know the job seeker on a more personal level. Users have responded by ensuring that their profiles are private, much to the chagrin of would-be snoopers. So what have companies done? Some have started asking potential employees for access to their social media usernames and passwords. This new practice has the masses wondering, “Is this legal and am I protected?”

Currently there are no laws (in the US) that state that it’s illegal for employers to ask employees, potential or otherwise, for their social network usernames and passwords. There are however lawmakers in California, Maryland and Illinois who have introduced legislation that will bar companies from asking for account information. But this is by no means law yet.

Facebook has weighed in on this as well, “This practice [asking for passwords] undermines the privacy expectations and the security of both the user and the user’s friends. It also potentially exposes the employer who seeks this access to unanticipated legal liability.”

What Facebook means by this is that if a company does check into a potential employee, sees they are part of a protected group e.g., LGBT, and does not hire a person on those grounds the company could face claims of discrimination. Beyond that, Facebook also pointed out that giving out or soliciting passwords to your or another user’s account is a breach of Facebook’s Statement of Rights and Responsibilities.

According to most articles, this is a fiasco. But if you look at it from an HR point of view, you want to know that the person sitting across from you really is who they say they are. You are protecting your interests as much as the interviewee is protecting their privacy. Short of asking people for their passwords there are five legal actions you can take to find out more about an interviewee.

• Basic Internet search: Your results may return hits for other people with the same name. To get around this, narrow the search by adding an email address, phone number or address.
• Facebook: It’s perfectly fine to use Facebook to search for a job seeker’s profile and do a little social snooping. Don’t forget, there are other social media sites out there, LinkedIn is a particularly good source for discovering a person’s work history. A big boon of Linkedin is that users tend to be free with their work related information on this site.
• Conduct background checks: It’s a good idea to conduct checks, especially if you work with money or other high value items. If you don’t have time to conduct checks, there are companies that will conduct checks for you. It’s important to be aware of the law regarding background checks in your region.
• Ask for, and check references: Companies just don’t do this anymore. It only takes a few minutes to call or email each reference provided. If you call the referrers and ask the right questions, you could learn a lot more about the applicant this way.
• Prepare ahead of time: We are all busy, but it’s important that you look over a resume before the interview. Pay close attention to employment history and take note of gaps in employment or short stints (less than one year) at companies.

You will be able to find just as much information about a person by using legal means to research as compared with asking for their social media accounts. If you would like to learn more about Facebook or other social media sites let us know.

A word of caution for Facebook users: Hackers and scam artists are now using promotions and all other sorts of come-ons to victimize users into falling for phishing traps or giving up personal information. It is important to know what to do to avoid becoming a victim as well as securing your system to prevent any unwanted data breaches.

As more and more people continue to use Facebook – both for personal and business purposes – it seems to follow that all sorts of unscrupulous individuals and groups will find ways to exploit this popularity for their own illicit benefit.

In the same way people are phished through email, hackers and scammers use similar techniques to fool Facebook users into falling for their tricks. The combination of curiosity and trust is what hackers rely on to make users fill in contact details for non-existent promotions, visit suspicious websites, or download fake software, all through Facebook. While Facebook has instituted some additional security measures to counter this threat, the consensus is that it is a generally lukewarm, or even cursory response to the issue.

What makes it worse is that you aren't usually the first victim – those links and whatnot appear on your News Feed courtesy of a contact who has fallen into the same trap. So always be wary of events or promos your contacts invite you to join.

The most important thing is to have both the right knowledge and software to prevent getting scammed not only on Facebook, but anywhere else on the Web. Facebook is just a new medium for scammers and hackers to steal information and data – and they'll do the same thing once the next big thing on the Web comes along.

If you want to know more about Facebook scams and how you can better protect yourself – both through training and the right software solutions – please feel free to give us a call so we can help you set up a more secure system for your business that's custom-built to meet your specific needs.

While there is truth to the sentiment that social networking sites like Facebook can put a damper on productivity in a business setting, it is also true that Facebook can be used to help a business become a bigger online presence in its chosen market and help establish better rapport with potential clients.

When it comes to Facebook, the usual default attitude of businesses is to shun it completely. And while there is merit to the argument that social networks, Facebook especially, can hamper and derail productivity in an organization, there is also a lot Facebook can do to help your business grow.

Reports cite that as many as 800 million people around the world are on Facebook – that's a larger-than-life audience that makes marketing experts giddy with excitement. When you think about it, Facebook presents a huge marketing opportunity for you and your business to connect with a lot of people who may become potential clients in the future. Think of having a Facebook page as a mini-website of sorts, one that supplements and complements your main website.

Since it's a medium to establish rapport with potential clients, experts suggest that a business Facebook page must contain more interesting content – related to your business, of course – designed to attract readers and visitors, rather than hard-sell information about your products and services. Your Facebook page serves as a complement to your website, not a duplicate of it. If you consistently serve up interesting and useful information, people will then go to your website to see what you're all about.

Also, don't hesitate to establish more personal relationships with people who visit your Facebook page – the 'likers' and the people who comment and ask questions. Answer queries promptly and make yourself visible. One of the points of having a Facebook page is so people won't feel intimidated by a stiff corporate front – a Facebook page tells them that you're a company that's willing to hear them out and listen to what they want.

If you want to know more about how to use Facebook pages to help your business grow, please give us a call and we'll be happy to sit down with you to draw up potential strategies to increase your online presence and potential client base.

Is your organization properly monitoring and managing the use of social networking websites like Facebook, Twitter, and LinkedIn by your employees? Here is a primer on what you need to know and why it matters.

The use of social networking websites such as Facebook, Twitter and Linkedin is exploding, with some using them even while in the workplace. While these sites offer work-related benefits such as fostering better workplace communication and collaboration, they also expose the organization to risks as well. Some of the risks borne out of social networks include the mundane—such as potentially embarrassing the company through inappropriate posts online, to the serious—such as security threats via viruses and malware or through the inappropriate sharing of proprietary or confidential material. This begs the question: are companies properly managing the use of social networking sites of employees at work?

In a survey recently published by the Society of Corporate Compliance and Ethics with the Healthcare Compliance Association, it was discovered that for most companies, this was clearly not the case. With a sample of almost 800 respondents from for-profit, non-profit and government organizations, the survey revealed that half, or 50%, did not have a policy covering the use of social networking sites at work. Of those companies that do have a policy, 34% include it in a general policy on online usage, and just 10% specifically address the use of social networking sites.

About half of the respondents also reported that their employer also does not monitor the use of these sites, or at best has passive systems in place—usually being done by their security department. Yet despite this, a significant number, nearly one fourth of those surveyed, or 24%, report that their organization has had to discipline some employees for improper use of these sites.

Despite the suggestion from the research that a lot of companies do not yet have formal policies and governance systems in place to manage the online activities of employees in social networking sites, it suggests that over the long term it is something that they should do. Employees may be engaging in risky activities that the company is not aware of—and therefore, as with other online activities such as email, should be managed properly.

Do you agree? Or do you think that the fears of some organizations are bigger than the actual risk? Let us know. We help companies understand more fully the risks associated with online activity and how to better monitor and manage them. We would be happy to speak with you on this subject and help you make sure that your data and systems are safe.

One thing is clear, quality is still more important than quantity. Especially with the current economic downturn, people are downsize everything – including online social circles.

November 17, 2010 was declared by Jimmy Kimmel during his television show as “National Unfriend Day”, the opportunity for all Facebook users to declutter their Facebook pages by “unfriending” people in their friends’ lists. He claims that Facebook has been “cheapening” the idea of friendship. To many the idea was hilarious, but others are seriously considering the wisdom of unfriending.

Is Kimmel on to something here? Can unfriending benefit your online business?

Research shows that as social media gets bigger, we’re getting smaller. Brian Wong, a network marketer says it simply: “With the growth of social networking, I am finding it increasingly difficult to separate business connections and personal connections.” He says that having almost 1,000 friends on Facebook has made it difficult for him to see the feeds and updates of his “real” friends and important business partners.

Lately there is a growing trend of de-scaling on the internet. People have started “pruning” their social lives online. For example, the popular Farmville app lost 30 million players this year, and people are beginning to realize that conversations and comments are more important than a huge number of blog hits.

So how can de-scaling and unfriending help your business? The drive to be more intimate can benefit your business by allowing you to form a tighter circle of customers, more successfully establishing you as a preferred channel for consumption.

Luckily, there are tools that can help you descale your social networks:

1. Path – Offers small-scale communities where people feel more comfortable sharing personal information. It controls who can view your information and does not include features that make your content viral.
2. Letter.ly – A subscription-based newsletter for bloggers who feel that public posts decrease the quality of conversations. This newsletter opens discussion only to people who pay, or who are privately invited to read a blog post.
3. GroupMe – A texting app which limits your group text participants to only 14, to ensure that meaningful dialogues take place.

What about the flip side of unfriending and descaling? While you’re considering who to eliminate from your social circles, your contacts are likely doing the same. Here are some tips to help you make their cuts:

1.       Be selective in your communications.
Of course, your product is important – to you. But not every little detail is as important to your audience. Be sure to focus on key features and benefits from your audience’s perspective.

2.       Stay on topic.
Always give relevant communications to your customers, and never rant or badmouth competitors. This is a sure way to lose customers.

3.       Provide value.
In addition to talking about your product or service, find ways to provide value to your circle of friends. Understand topics and pain points important to them, and provide valuable information and advice to help them succeed. You’ll soon come to be considered as a valuable resource to your contacts – one that they want to keep in their online social groups.

One thing is clear: quality is still more important than quantity, especially in the current economic downturn when people are downsizing everything. Start “pruning” your social network – and take steps to avoid being pruned – and you’ll reap the benefits of having a tight circle of loyal friends and customers.

Social Networking websites are usually associated with consumer services such as MySpace and Facebook. But did you know that there are literally dozens of social networking websites out there specifically targeted toward businesses? InsideCRM.com’s editors have compiled a list of the top “50 Social Sites That Every Business Needs a Presence on” which is available online at their website.

This list is divided into five categories:

1. Social-Media or Social-Bookmarking Sites, which allow users to share their favorite websites or track and vote upon various online articles and resources.
2. Professional networking sites, which allow networking among organizations and individuals for business purposes.
3. Niche sites, which target a specific community of users in a particular industry, profession, or with specific shared interests.
4. General social media sites, which have business applications such as the popular Twitter service.
5. Job sites, which are geared towards recruitment and talent management.

Head out to InsideCRM.com to find out more.

Related articles:

• Social Networking And Your Business (smtusa.com)
• Social Networking and Technical Communicators | On the Write Road (jonggunlee.tistory.com)
• B2B Social Media: Got Your Toe Wet, Now It’s Time to Swim (socialmediatoday.com)

Last May 14th, reports indicated that hackers had launched a phising attack on Facebook’s 200 million users, successfully stealing passwords from some. The hackers set up websites designed to look like the Facebook home page. Victims were directed to log back in to the site, but were routed to the fake site instead, unwittingly giving away their passwords. Facebook has deleted all references to the fake domains, which included www.151.im, www.121.im and www.123.im. This is the latest in a string of campaigns launched by hackers to steal personal information from users and to spread spam. Facebook’s large user base makes them an attractive target for many cybercriminials. Users are urged to seek help from authorities or trusted IT consultants if they believe their accounts were compromised, or to avoid similar scams.Related articles:

• Facebook users targeted by hackers in successful phishing attack
• Gadgetwise: More Facebook Phishing Trouble Today
• Hackers launch phishing attack on Facebook users