July 31st, 2015

164_Prod_ CFor many small and medium sized business owners like yourself, Managed Services may be a confusing topic. You’ve likely heard that they can lead to greater productivity and profits, but are unsure as to just how they do this. If you’ve been confused for long enough, today you’ll finally understand the process by which Managed Services can lead your business to increased productivity and a higher bottom line.

Managed Services essentially amounts to preventative IT maintenance. What this means for your business is that little IT problems are nipped in the bud as soon as they bubble up, and before they have a chance to compound into much bigger, more costly ones. But before we delve deeper into how this increases your business’s productivity levels, it makes sense to look at the history of this service and the role of “preventative maintenance” in our culture.

Why preventative maintenance matters

Managed Services have been around for decades. But despite this, many businesses have been slow to catch on. And really, is it all that surprising? Preventative maintenance is not exactly a priority in mass culture. Whether you hire a mechanic to replace a catalytic converter, a plumber to repair a leaky pipe or doctor to correct your coronary heart disease, many of these oftentimes preventable problems have been culturally accepted as commonplace. Yet people are so used to the mindset of thinking “everything is okay until it’s not”, which is really where the true problem lies.

Additionally, when preventable problems are ignored long enough to the point they explode into emergency repairs, your wallet almost always suffers. This is just as true for a network crash to your business’s IT infrastructure as it is for a trip to the emergency room for a neglected health problem.

Because Managed Services prevent catastrophic IT repairs that surprise you out of nowhere, your bottom line will enjoy long-term savings. Along with this, you’ll also get a significant bump in your productivity levels.

How does Managed Services boost productivity?

To answer this question, it makes sense to look at a fundamental principle of productivity - focus. Imagine if you’re trying to complete a new marketing strategy for the next quarter. You’re doing some research, compiling a list upcoming networking events and trade shows to attend, when suddenly you’re disrupted by an urgent phone call. After you’re off the phone, you return to your research, and then your secretary bursts in with an handful of vendor invoices you need to sign off on. As these disruptions continue to pile up, what happens if your IT breaks down and you’re unable to use your computer? Basically, you don’t get anything done during the day. You become stuck.

When it comes to IT, Managed Services take preventative measures to ensure your IT is always running at its optimal level, so that you don’t suffer technology breakdowns or distractions that blow your focus - preventing you and your staff from getting any work done. Smooth running IT won’t resolve all your productivity problems, such as your staff focusing more on Facebook or their phone rather than their work, but it will resolve all of those that relate directly to technology. No longer will your business be held down by daily computer disruptions and associated repairs, and instead you and your staff can move forward and focus on growing your business. That is the beauty of Managed Services. More productivity, focus and growth for your entire organization.

Have more questions about Managed Services? Give us a call today. We’re happy to provide you the information you need.

Published with permission from Source.

Topic Productivity
May 21st, 2015

164_Prod_CAn unfocused staff is a recipe for a lack of productivity. And with distractions like social media, broken equipment and technology, and employees who’d rather spend their day chatting than doing their job, it may seem impossible to get your team to produce the results you desire. So what’s a business owner to do? Here are four tips that are sure to get your staff more focused and productive.

Set clear goals

In order for your employees to produce results and reach their productivity potential, they need to know what is expected of them. At some organizations, it may be perfectly acceptable to spend one hour surfing the Internet everyday and seven hours working; or it may be considered normal to count a lunch break towards the eight hours worked. The truth is that more and more employees are bouncing between jobs from company to company, and each organization has a different set of standards and expectations. If it’s not communicated to your employees what yours are, you can be certain that they’ll make up their own.

Additionally, your employees need to know what results you expect them to produce. Maybe that means they need to sell a certain volume of products each month, or maybe it means they need to consistently score a four-star customer satisfaction rating. Whatever it is, your employees need to be aware of your expectations and have some sort of goal to shoot for. This gives you a way to see the results each employee is producing. Then you can try to find a solution to increase the productivity of your lower performing staff.

Be personable with your employees

Have you ever had a boss that rarely interacted with employees and that everyone feared? Maybe he stayed locked away in his office most days or ignored staff members as he quickly strode through the office never cracking a smile. Do you think employees want to produce results for a boss like this? They might, but it may be out of fear of losing their job rather than genuinely wanting to help that boss and the company at large.

Interact with your employees. And not only about work. Ask them how their weekend was. Find common interests to talk about. Take the time to get to know them. It’s easy for employees to not produce results or care about their job if the business owner is unapproachable and distant. On the contrary, if the owner is personable and friendly with staff, it is harder for an employee to slack off and not commit to the company’s growth. It’s natural for employees to work harder for a person they know, rather than one who’s “all business” and persistently unavailable.

Listen to your employees’ feedback

To go along with being personable, take the time to gather and listen to your employees’ feedback. If you show that you value their opinions, they’ll feel part of the team and organization. When this happens, they’ll be more committed to your goals and will want to see the company succeed as much as you do.

Of course that doesn’t mean you need to take every bit of employee feedback and run with it - it simply means keeping an open mind. Your team will respect you more and work harder for you as a result.

Provide reliable equipment

This is a no brainer. But if an employee doesn’t have the reliable equipment and tools to complete their job, their productivity levels will plummet. A broken computer, crashed server or faulty Internet connection will have your staff twiddling their thumbs and playing with their phones in no time. If it’s your technology that’s the culprit in this situation, Managed Services represent an exceptional solution to prevent your IT from ever breaking down in the first place. What does that mean for your staff? Less downtime, more productivity and more results.

Interested in discovering more ways to boost employee productivity? Want to learn how Managed Services can ensure the reliability of your IT and prevent downtime? Contact us.

Published with permission from Source.

Topic Productivity
April 9th, 2015

164_C_ProdLove it or hate it, technology isn’t going away. The world is evolving by the day and, with it, so is tech. The fact of the matter is that if you’re not incorporating new technology into your business, your competition is going to gain an edge over you. And with so many apps, updates, hardware and more being released by the day, how do you know which technology actually boosts your business’s productivity? Here are a few questions to ask to ensure you’re getting the most out of your technology.

Is this making my job easier or harder?

There’s no questioning that technology can make our lives better and our jobs easier, but it can also make everything more difficult. Here are a few ways it can slow you down:
  • Distraction - From email to Facebook to Skype or Gchat, technology can be a 24-hour distraction. If you are constantly switching between technology apps and programs - whatever your reason - you’ll certainly end up in a state of distraction, causing your productivity to take a hit.
  • Too complex - Some technology is simply too complex for the average user. To fix this problem, either use technology that is more user-friendly, or leave your IT guy to the job.
  • Too much - There are simply hundreds and thousands of apps and programs that can be used to make your workflow and job easier, but if you use too many you’ll likely be slowed down as you bounce between them all. The trick is to use only what you need, and nothing more.

Does my tech work?

This is almost a no-brainer. Your tech needs to work in order for you to reach your maximum productivity. If you’re still using a break/fix contractor and you’re calling him every other week, is this increasing or inhibiting your productivity? The answer is pretty obvious - it’s probably slowing you down. So what do you do? You need to get a more effective technology solution that is going to “just work”.

If you’re a small business owner, one way to do this is through managed services. This is a hands-off solution where an MSP handles all your IT, usually for a fixed monthly fee, so you never have to think about it. MSPs are proactive about preventing problems from ever occurring in the first place, meaning you’ll have fewer IT issues creating disruption and downtime in your workday.

Is this tech job my responsibility?

Just because you know how to troubleshoot a broken application, does that mean you should? If you’re a business owner or have a job role outside of the tech department, it will benefit you in the long run to leave the job to the tech team. Why? It’s for the same reason the owner of a restaurant doesn’t mop the floors or clean the toilets. They have better things to do with their time, and so do you. You have a specific role for a reason, and you’re creating the most value for your company when you stick to that role. Do yourself and the tech team a favor and leave the tech alone; you have a business to run.

Want more ideas on how to maximize your productivity and use technology to its greatest good? Give us a call and let’s talk today.

Published with permission from Source.

Topic Productivity
March 25th, 2015

164 BizV_CHave your IT problems become chronic? Is your break/fix contractor hanging around your office so often that he’s on first-name terms with the maid? If you’re starting to think about an alternative IT solution that can clear up your chronic IT issues for good, Managed Services may be just what you’ve been dreaming of. Even better, they could just prevent your ultimate IT nightmare from coming true.

The ultimate break/fix nightmare

Your business is running smoothly. Profits and staff productivity have been up, and you haven’t had a single IT expense in months. Times are good. You kick back in your leather chair and break out that Cuban cigar you’ve been saving for just such an occasion.

But then the BIG ONE hits. Your servers crash. No, not just one - all of them! Your business comes to a grinding halt. None of your staff can work. You call your go-to break/fix IT provider, but he’s overloaded with work and can’t make it out to your offices till next week. Next week?! In a panic, you call the first IT contractor you find on Google. Thankfully he’s available. But since you need this work done immediately, he charges an unbelievable fee for a last minute fix. You have no other choice, you hire the contractor. You’re left hoping he fixes everything properly and none of your crucial data is lost in the process.

This is the precarious nature of break/fix IT services. And while this is a worst case scenario, situations like this can and have happened. So let’s look at the reasons why it pays to to hire a Managed Services Provider (MSP) instead.

MSPs prevent problems. Break/fix profit from them.

Think about the relationship dynamics of Managed Services compared to break/fix. If you’re a business owner who currently use a break/fix contractor, when your IT goes down your contractor gains profit. Your problem equals his reward.

How motivated do you think he is to do an effective job of fixing your issue? If that problem pops up again later, it equals more reward for him. Now that’s not to say all break/fix contractors aren’t fixing your IT to the best of their abilities. But think about the basic mindframe of a break/fix contractor: problem=profit.

The MSP system works differently. You pay a set fee every month to your IT provider. So the reward for the MSP comes every month. If something goes wrong during that month, you don’t pay anymore. Yet it costs the MSP more money, and therefore affects their profit margin. Because of this, the MSP is rewarded for taking preventative measures to ensure your IT is working as effectively as possible, always.

That’s not to say problems won’t happen with an MSP. But when they do, they’ll end up costing the MSP provider, and they certainly don’t want that. So for an MSP, the basic mindframe is: healthy IT=profit.

MSPs extinguish budget surprises

Everyone likes surprises, except when it comes to losing money. And when you have a break/fix IT service provider, big surprises can and do happen - and not the good ones, either.

An MSP is working to prevent problems from happening in the first place. You pay a monthly flat fee, so you always know what you’re paying. You can plan and predict your budget accordingly.

With break/fix, it’s true that some months you won’t have any IT expenses from your contractor, which is great. But other months, you could have bills that are astronomical. So you never know just what you’ll be paying for your IT budget in any given month. And if you don’t have that money set aside, then what?

MSPs might just make you happier

Yes, as silly and simple as it sounds, with an MSP you’ll probably be happier. The main reason is you won’t have to deal with the frustration of unexpected IT problems eating away at your budget and the downtime that comes with it. Your IT will run more smoothly (which will create a foundation for your business to do the same) and your budget will be predictable.

Even better, you’re more likely to have a fruitful relationship with your MSP provider since you both have the same goal: effective smooth running IT for your business. What business owner doesn’t like the sound of that?

Want to learn more about Managed Services? Contact us today to learn more about this effective alternative.

Published with permission from Source.

August 13th, 2012

Evolve IT Australia would like to officially congratulate Mick and Brendan from Point Project Management on their recent wins at the Telstra ACT business awards. The night at the end of July in Canberra started off with a bang by Point winning the 1300Australia People’s Choice Award and Commonwealth Bank Medium Business Award with night being concluded with the announcement of Point Project Management being named Telstra ACT Business of the Year, scooping the pool in an incredibly strong field of 16 finalists at the 2012 Telstra Business Awards. This is an amazing achievement for a company that has grown significantly since its inception back in 2006 with current staff nearing 100 based out of offices in Canberra, Sydney, Brisbane, Melbourne, Perth and PNG.

Joint Managing Directors, Brendan Bilston and Michael Snare paid tribute to the efforts of staff and their families for the contributions they have made to the business and also acknowledged the support of clients and service providers.

“This is the second time that Point has been awarded the Telstra ACT Business of the Year.”   Michael said “We are proud of the fact that we operate a national and international business, headquartered in the ACT and are thrilled to be representing the ACT in the national finals”.

Brendan in his acceptance speech also made mention of Evolve IT Australia as their IT supplier. Evolve IT provides Point Project with all its IT infrastructure and ongoing support nationally with a hosted Citrix XenApp based solution delivering all business critical applications and data to all Point staff wherever their job may take them. This solution meets the always on / always accessible business requirements however also provides a great scalable platform for a hypergrowth company such as Point Project.

The national finals take place in Sydney on Wednesday 29 August 2012 and everyone at Evolve IT Australia would like to wish them the best of luck.

Acceptance Speech Video – 2012 ACT Commonwealth Bank Medium Business Award

Topic Articles
July 19th, 2012

“Is my printer meeting my needs?” A question few, if any, small business owners will ask themselves when thinking about ways to change their company’s infrastructure to meet their needs. While, at first glance, it may not seem like printers demand attention, they do make up a large part of your infrastructure and could be one thing holding you back from a more efficient organization. Managed print services can help you enhance your company’s output.

Managed print services is a service that’s designed to help businesses streamline their printing operations; reduce operating costs and waste, and increase productivity. It works much the same way as Managed IT services, you have a company work with you to develop a printing solution tailored to meet your needs. This could include consolidating print, scan, copy and fax into one machine, or, upgrading systems to connect to the network to allow for virtual printing.

The benefits of doing this can be far reaching and could include:

  • Decreased IT costs. Many office printers and copiers are closed systems that require a qualified technician to fix, or at the very least takes up the time of current IT staff. If you have a managed service, you don’t have to pay for a technician to come fix the machine, and your IT staff can focus on priority tasks, thus reducing costs.
  • Decreased material costs. Many managed print services use new technology, that while an investment in the short term, can quickly pay for themselves through increased output, decreased material cost and lower maintenance costs.
  • Helps the environment. As managed print service companies use current technology, which itself uses less energy, you’ll find electrical bills to be lower. The technology also uses less ink and can reuse paper, thus reducing harmful waste and helping the environment.
  • Increased productivity. By making printing systems more efficient, a company will see an increase in physical output, because they’re not constantly waiting for the printer.
If your company is looking for a new printing solution, you should ask yourself these three questions:
  1. Will we see ROI? Many companies will see upwards of a 30% savings in printing costs with an optimized printing solution. It’s important to work with managed printing providers to ensure that you will actually save money with their systems, or at least see a return on your initial investment.
  2. Can our technology support growth? Many small businesses are constantly changing and their current solutions may not meet needs in the future. You should analyze your current technology and see if it will be able to support you in the future.
  3. How much does printer downtime cost you? If you’re using older technology that’s constantly breaking down, the cost of downtime can be quite high. This is a good indication of the need for managed print services.
  4. Do you want to focus on printers? If your business is in need of a printing solution to help operations, and doesn’t focus on printing, or you want to spend less time thinking about printers and more time focusing on tasks, then going with a managed print service is a good choice for you.
If you’re looking to replace your printers, or would like another way to make your business more efficient please contact us, we may have a solution for you.
Published with permission from Source.

November 21st, 2011

Long-term cost-effectiveness. Simple, but comprehensive and updated solutions. Dependable and stable. These are just some of the advantages of using Managed Services to deliver efficient and custom designed IT solutions that meet your specific needs.

Many large businesses prefer the use of Managed Services to meet their IT needs, but many smaller organizations continue to be skeptical of this solution. Here are five reasons that will make you think twice about dismissing Managed Services:

Managed Services help control costs. In any kind of business, it's important to be as cost-effective as possible. Especially in IT, where unbridled or poorly managed systems cost way more that they're worth, it's essential to have a system that works with your budget but doesn't compromise on quality. Managed Services is the most feasible and practical way to accomplish that, especially in the long term.

Managed Services help you deal with increasingly complex IT solutions. With both hardware and software components of IT systems constantly evolving, businesses with limited resources may very well find themselves left behind after a while. But with Managed Services, you are able to enjoy the advantages of the latest IT solutions at a fraction of the cost – enabling you to provide the best possible service to your clients.

Managed Services give you a better, more dependable IT infrastructure. Especially for smaller businesses, it can be tedious to maintain an in-house IT arm; and you run the risk of stretching resources too thinly, which can compromise the quality and output of your IT department. Managed Services allow you to have a stable and dependable IT arm that's dedicated to meeting your specific needs in a cost-effective manner.

Managed Services offer more comprehensive and complete IT solutions. More often than not, small and undermanned IT departments are more of a burden to the organization they belong to – errors are more likely to occur, response and problem solving is a slow process, and staff members are probably overworked and underpaid, making them both unhappy and less productive. Managed Services, on the other hand, are completely the opposite, allowing you to utilize efficient and comprehensive solutions that are tailor-made to fit your specific requirements.

Managed Services help you maintain compliance. With the marketplace becoming more and more competitive, meeting different regulatory compliances has become a fundamental need. From Sarbanes-Oxley to the Health Insurance Portability and Accountability Act (HIPAA), smaller companies can often find themselves lost. It’s Managed Services that helps these companies not only fully understand the requirements of these regulations, but also comply with them.

If you want to know more about how Managed Services can directly benefit your day to day operations, please do not hesitate to give us a call – we'd be happy to sit down and discuss a custom solution that works for you.

Published with permission from Source.

Topic General Tech
December 16th, 2010

discuss with IT consultantGone are the days when advanced IT solutions are meant for only large companies. With Managed Services, even small businesses can now afford to utilize the most innovative IT and experience the same functionality and security that big corporations enjoy.

Like a lot of small to medium-sized businesses these days, you perhaps have become greatly reliant on Information Technology (IT). You certainly want your own IT department to offer the functionality and security that huge organizations benefit from. But cost is most likely holding you backthe large amount of money needed to design, install and maintain such a setting is usually too expensive for smaller organizations.

Fortunately, today you can have both the best IT and the most cost-efficient solutionbecause in Managed Services, they are one and the same.

Managed Services is an IT model that provides IT management and security remotely. Utilizing the latest and most sophisticated technology, we can readily monitor and manage your network, determine possible issues, and solve them before they harm your business.

These are the 2 major advantages:

Superior IT With Managed Services, you can accomplish the functionality and security that previously was only available to large companies.

Inexpensive Price Enjoy better IT without costing a fortune. Because of economies of scale, Managed Services enables you to create an infrastructure that delivers essential IT services to staff and clients without having to build or maintain these services internally.

Contact us now to learn how our Managed Services can help improve your IT and save you money.

Published with permission from Source.
Topic Articles
November 30th, 2010

thinking businessmanSo, you have opted to purchase Managed Services annually for the past few years, and you have been enjoying the benefits that Managed Services offers to your business. But as your company and market evolves, your Managed Services subscription may require an upgrade as well.

Having only one IT consultant may no longer be enough, if your business has grown considerably, and your company’s network may now extend beyond the limitations of a single IT consultant. New problems may also plague your now larger and possibly more complex network.

If so, you should probably start to consider upgrading your Managed Services contract. Here are a few ways optimized Managed Services may help you:

No unplanned expenses Fixing IT problems will cost you, and more often than not, that cost can be prohibitive. You’ll be forced to shell out money unexpectedly so that you can address the problem as soon as possible, so the effect on your work is minimal. With the appropriate Managed services, you can allocate your budget accordingly.

Lower staffing costs Filling-in IT staff positions is often much more expensive, not to mention more tedious, when put side by side with Managed Services. You have to train them as well. Managed Services provide you with trained personnel who specialize in managing your network for a much lower cost. With the right number of experienced IT personnel, network disruptions would be largely minimized.

Increased operations efficiency When network problems are eliminated, the efficiency of your operations would noticeably increase. You could do more and serve more. Your customers would be happier and your employees would be free from frustration. All of this of course leads to higher revenues.

Published with permission from Source.
Topic Articles
November 4th, 2010

IT Professionals checking on computer systemIT professionals will help you discover specific business needs that you may not even be aware of. If these needs are not addressed, they can affect your company’s overall productivity and hurt your bottom line.

Today’s businesses rely heavily on computers. That’s why most entrepreneurs invest in the best computer hardware and software that their money can buy. Because of this, they expect everything to run smoothly and all their IT needs to be met with the use of these wonderful computers.

In reality, however, you wind up experiencing a weak internet signal, your web browser won’t load, or you can’t get your email running. All these occurrences cost you valuable time – time you can’t afford to lose.

You can avoid these incidents by using Managed IT Services. Our professionals will conduct a comprehensive analysis of all your existing IT processes and functions. We will gather facts from what you have experienced with your systems, and assess which have been proven to run efficiently and produce the most favorable results for your company. This will all be clearly documented as part of your overall business practices.

As the documentation progresses, you may find out that your IT environment is not as efficient as you thought it was. You may also discover specific needs that you were unaware of. If these needs aren’t addressed, they could negatively affect productivity and result in a decline in revenue. In fact, they could even lead to expensive IT network emergencies if you don’t have the right technology and proper maintenance on hand.

We understand these risks and challenges, and we’re here to assist you in assessing your needs through this documentation process. We can help you identify the right IT solutions that are best for your business, as well as provide solutions, including outsourcing certain network functions such as email, backup and recovery, and security. We’ll also help you maintain your IT network while making sure that all your systems are updated and running smoothly so that you can avoid system failure or downtime.

Give us a call today to learn how we can help you get the most out of your IT investments.

Published with permission from Source.
Topic Articles